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October
Service Star of the MonthPatti Kopko, case manager
Service StarPatti Kopko, case manager While on vacation in South Carolina, colleague Ginger Holko received a call that her 84-year-old mother-in-law, Louise, had fallen, hurt her knee, and was treated and released at LVH–17th and Chew’s emergency department (ED). Once at home, Louise fell again. This time she hurt her head. Thinking Louise was back at the ED, Holko left a message for case manager Patti Kopko, asking for help in finding a care facility for Louise until her family returned. But Louise wasn’t in the ED; she was at home. Yet Kopko immediately took control of the situation. Within four hours, she found a facility for Louise, got all the necessary paperwork signed by her primary-care doctor and offered to arrange for transportation to the facility. “Patti didn’t have to help me. My mother-in-law technically wasn’t her responsibility since she already was discharged,” Ginger says. “Patti’s actions proved that ‘not my responsibility’ isn’t part of her vocabulary.”
Congratulations to Award Nominees Colleen Akers, technical partner, 5C medical/surgical, LVH–Cedar Crest Michelle Bristol, technical partner, 5T, LVH–Muhlenberg Rita Keeler, Sodexho, food service, LVH–Muhlenberg Christine Joyce, R.N., 4A medical-surgical, LVH–Cedar Crest Jan Meck, L.P.N., Heritage Family Practice Michelle Trzesniowki, R.N., neuroscience intensive care unit (NSICU), LVH–Cedar Crest Bonnie Wasilowski, R.N., neuroscience intensive care unit (NSICU), LVH–Cedar Crest Amy Strauss, technician, inpatient pharmacy, LVH–Muhlenberg John Miller, emergency department (ED) volunteer, LVH–Cedar Crest Amanda Oakes, R.N., Regional Heart Center, LVH–Muhlenberg To nominate a star, go to e-mail’s bulletin board at Forms_rewards. Right click to “use form.” This page last updated 2/12/08 04:08 PM
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